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Have a question or need assistance? Our support team is ready to help you with anything you need.
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Frequently Asked Questions
How do I reset my password?▼
Go to Settings > Security > Change Password. You'll need to verify your email first.
How long does verification take?▼
Photo verification typically takes 15-30 minutes. We'll notify you once approved.
Can I pause my account?▼
Yes! Go to Settings > Account > Pause Account. Your profile will be hidden but not deleted.
How do I report a user?▼
Tap the three dots on their profile and select "Report". We review all reports within 24 hours.
Need immediate assistance?
📧 info@cuddlematte.comAvailable Monday - Friday, 9:00 AM - 6:00 PM GMT +01:00