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Privacy First, Always
Your trust is everything. We're committed to protecting your data and being transparent about every step.
v3.0 · Updated January 1, 2025
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Encrypted
End-to-End
🚫
Never Sold
Your Data
✓
Full Control
Privacy
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GDPR
Compliant
📊Information We Collect ImportantWhat data we gather when you use CuddleMatte▶
- Account InformationName, email, phone number, date of birth, gender, photos
- Profile InformationBio, interests, preferences, location
- Usage DataHow you interact with the app, features used, time spent
- Device InformationDevice type, operating system, unique identifiers
- Location DataGPS location (with your permission) to show nearby users
- Communication DataMessages, chat content, call logs
- Payment InformationBilling details, transaction history (via secure processors)
- Photos & MediaImages you upload to your profile or share in messages
- Verification DataID documents if you choose to verify your account
- Cookies & TrackingData from cookies and similar technologies
🎯How We Use Your Information Why we collect and process your data▶
- Provide ServicesCreate and maintain your account, enable messaging and matching
- Improve ExperiencePersonalize recommendations and enhance app functionality
- Safety & SecurityDetect fraud, prevent abuse, enforce our policies
- Customer SupportRespond to inquiries and resolve issues
- AnalyticsUnderstand usage patterns and improve our services
- MarketingSend promotional content (you can opt-out anytime)
- Legal ComplianceMeet legal obligations and protect rights
- ResearchConduct studies to improve dating safety and success
- New FeaturesDevelop and test new products and features
- CommunicationsSend service updates, security alerts, and notifications
🤝How We Share Your Information ImportantWho can access your data and why▶
- Other UsersProfile information is visible to potential matches based on your settings
- Service ProvidersThird-party companies that help us operate (payment processors, cloud storage, analytics)
- Business PartnersCarefully selected partners for specific features (with your consent)
- Legal RequirementsWhen required by law, court order, or government request
- Safety PurposesTo prevent fraud, abuse, or harm to you or others
- Business TransfersIn case of merger, acquisition, or sale of assets
- With Your ConsentAny other sharing you explicitly approve
- Aggregated DataAnonymous, aggregated statistics that don't identify you
- Parent CompanyWe may share data within our corporate family
- We Never SellWe do not sell your personal data to third parties
🔐Data Security ImportantHow we protect your information▶
- EncryptionData encrypted in transit and at rest using industry standards
- Secure ServersData stored on secure, monitored servers with restricted access
- Access ControlsLimited employee access on need-to-know basis
- Regular AuditsSecurity assessments and vulnerability testing
- Security TrainingStaff trained on data protection best practices
- Incident ResponseProtocols to detect and respond to security breaches
- Two-Factor AuthenticationOptional 2FA for enhanced account security
- Password ProtectionSecure password requirements and hashing
- HoweverNo system is 100% secure; we work to minimize risks
- Your RoleKeep your password secure and report suspicious activity
⚙️Your Privacy Controls Settings you can manage▶
- Profile VisibilityControl who can see your profile and information
- Location SharingEnable/disable location services anytime
- NotificationsChoose which alerts and emails you receive
- BlockingBlock users to prevent them from contacting you
- Data DownloadRequest a copy of your data anytime
- Data DeletionRequest deletion of your account and data
- Marketing Opt-OutUnsubscribe from promotional communications
- Cookie SettingsManage cookie preferences in settings
- Third-Party LinksControl connections to external services
- Privacy SettingsComprehensive controls in your account settings
Your Data Rights
Request, update, or delete your information
📥Download Your DataReceive a complete copy within 48 hours→✏️Update InformationCorrect or modify your data→🚫Restrict ProcessingLimit how we use your data→🗑️Delete Your AccountPermanently remove all data→
Do Not Sell My Data — Always On. We never sell your personal data.
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Need Help?
Our privacy team is available to answer any questions you have about your data.
Contact Privacy Team